Effective Date: 17/Mar/2026

At Solvintix Fashion, customer satisfaction is our priority.

1. Eligibility for Refund

You are eligible for a refund if:

• The item is defective or damaged

• Wrong product was delivered

• Item is not as described

2. Refund Process

• Submit a request within 7 days of delivery

• Provide proof (images/videos)

• Once approved, refund will be initiated

3. Refund Method

• Refunds are processed via the original payment method

• It may take 5–10 business days to reflect

4. Non-Refundable Items

• Sale or discounted items

• Used or worn products

• Items without original packaging

5. Cancellation

Orders can be canceled before shipment for a full refund.